Refund and Returns Policy

Effective Date: [Insert Date]

Thank you for shopping at We value your satisfaction and aim to ensure a positive shopping experience. This Refund and Returns Policy outlines our procedures regarding returns and refunds, applicable only in cases where products are missing or damaged upon delivery.

1. Missing or Damaged Products

We only accept returns and issue refunds under the following circumstances:

  • Missing Products: If any product is missing from your order, please contact us immediately upon receipt of the package. We will investigate the issue and arrange for the missing item to be sent to you promptly.

  • Damaged Products: If you receive a damaged product, please contact us within [insert number] days of delivery. To expedite the process, please provide detailed information about the damage along with photographic evidence where possible. We will evaluate the damage and, if necessary, arrange for a replacement to be sent to you at no additional cost.

2. Return Process

To request a return or refund for a missing or damaged product, please follow these steps:

  • Contact our Customer Service team at [insert contact information] within the specified timeframe.
  • Provide your order number, details of the issue (whether missing or damaged), and any relevant photographic evidence.
  • Our Customer Service team will guide you through the return process and provide instructions for returning the product if necessary.

3. Customer Responsibility

In cases where a return is initiated for reasons other than a missing or damaged product, all return shipping charges and associated costs will be the responsibility of the customer. This includes but is not limited to shipping fees, customs duties, and any other charges incurred during the return process.

4. Refund Policy

If a refund is approved for a missing or damaged product and cannot be replaced, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

5. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

  • Email: [email protected]
  • Phone: 8700519070
  • Address: Sector 86, Faridabad, Haryana 121002

By placing an order with us, you agree to the terms set forth in this Refund and Returns Policy regarding missing or damaged products. We reserve the right to amend this policy at any time without prior notification.

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